Indian Global BPO firm Arvato Services acquires UK based provider of debt recovery and management services, Credit Solutions

Indian global business process outsourcing firm Arvato Services Thursday acquired the UK’s Credit Solutions. The UK firm is a provider of debt recovery and management services. Arvato is keen on reinforcing its business process outsourcing operations in the UK and expects the acquisition of Credit Solutions to strengthen its offering in the UK market.

The acquisition, for a total cash consideration of £10million, further strengthens arvato’s BPO capabilities in the UK, which already include outsourced customer management, supply chain management and finance services to the UK private and public sectors.

Arvato will now be able to provide end-to-end BPO solutions to financial services companies, telecoms, utilities and the public sector, especially the government in the UK. Arvato entered into the local government outsourcing market in 2005.

The company looks to leverage Credit Solutions’ expertise, capabilities and market penetration.
Credit Solutions has expertise in a range of integrated telephone- and field-based debt collection and management services, and works on live and closed accounts from early arrears to later stage debt recovery.

The company already provides billing, credit and collections, accounting and payment processing services and consulting to a range of clients, including Google, Sony Music, Paramount Home Entertainment, Chase Paymentech, Gumtree and leading players in the internet service provider and online retail fields.

It also provides an opportunity for arvato to accelerate its growth in several key sectors where Credit Solutions has achieved strong penetration. These include financial services, telecoms, utilities and the public sector – incorporating central government – a long-term strategic focus for arvato following its entry into the local government outsourcing market in 2005.

Credit Solutions provides a range of integrated telephone- and field-based debt collection and management services, working on millions of live and closed accounts from early arrears to later stage debt recovery. Clients include eight of the top 10 UK financial services companies, six of the top 10 UK telecommunications companies, all of the major UK utility providers and central government agencies including Department for Work and Pensions.

Andrea Kaminski, president, international finance, arvato, said Credit Solutions is a well-established, successful and highly reputable player in the credit services market, with an exciting portfolio of capabilities and customers. Arvato is a trusted global business outsourcing partner to the public and private sectors in the UK. The company combines its expertise in contact centre services, loyalty and customer retention, supply chain solutions and finance services to deliver innovative, individual solutions that help customers to meet their business objectives.

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